American Airlines Doesn’t Like Letting Your Traxo Account Access Your Data

Traxo, the Dallas-based travel startup that bills itself as for travel, has run into a roadblock from American Airlines.

According to an email sent to Traxo members yesterday, American Airlines has asked Traxo, and apparently all other aggregation services, to stop accessing the website on behalf of their users.

This means Traxo, won’t be able to keep your AA info up to date until they work out some kind of arrangement with the airline. As a Traxo user myself, and AA frequent flier, this is disappointing news.

Traxo is hoping to reach an agreement with American soon that restores service.

Here is the email they sent to members:

Dear Traxo Member, 

American Airlines has contacted us, along with all other travel aggregation services, asking that we not access the website on your behalf. While we firmly believe that you, the traveler, have the right to access your account information via any means that is convenient to you, we are nonetheless making a good-faith effort to work with American on this issue.


We are temporarily suspending Traxo support for American Airlines, beginning today Wednesday, March 14, 2012. This unfortunately means that you will not be able to track your American Airlines related information (itineraries, balances, status, etc.) on Traxo. We are taking this step in the hopes of putting in place a long-term agreement with American Airlines. This Traxo change will not have any impact on your actual American Airlines account or mileage balance.


We apologize for what we hope is a temporary inconvenience. We always strive to make Traxo the best place to manage all your travel information, and we appreciate your continued support of Traxo!


Thank You,

The Traxo Team

  • Bradley is the founder of LAUNCH DFW and an avid proponent/supporter of the DFW Startup Community. Bradley is also the founder of Skyrise, a community, communications and concierge platform for commercial office buildings.


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